FIREARM RETURNS
Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. It is your responsibility to assure that the firearm shipped to you is the correct item you purchased AND free of any noticable defects. Once a new firearm is transferred to you, it is considered used, even if un-fired. Consequently, we cannot accept returns on firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. **Upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer's warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees associated with returning the firearm to us through your local FFL dealer. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. Most of the time a prepaid return label is provided by the manufacturer.
In the case of failed background checks and incorrect ordering original shipping charges are NOT refunded if the item is NOT found to be defective. Customers will be responsible for return shipping in these cases. These orders may be subject to a 20% restocking fee. In addition, SRK GUNS is not responsible for and shall not pay for, reimburse, or refund any FFL transfer fees.
ACCESSORY RETURNS
Please contact us at sales@srkguns.com with any concerns about your order.
Returns are ONLY accepted for merchandise found defective immediately upon receipt and returned within 10 calendar days of receipt.
Most accessory items have a manufacturer warranty. Please contact the manufacturer if there are any issues with / post installation.
Original shipping charges are NOT refunded if the item is NOT found to be defective. Customers will be responsible for return shipping in these cases. These orders may be subject to a 20% restocking fee.
All Ammunition Sales / Ammo Components are Final and Non-Returnable.
Scopes / Optics Sales - Customers must work through the manufacturer if a defect is not identified immediately upon receipt.
CUSTOMER CANCELLED ORDERS
All payments are processed immediately upon placement of order. It is the responsibility of the customer to know and be in compliance with all applicable federal, state, and local laws related to selling, transferring, possessing, transporting, or using a firearm, magazine, and ammunition in the locality in which the customer resides.
All cancellation requests must be made through email sales@srkguns.com Please provide the order number in your email.
Orders may be cancelled by the customer prior to the order having been shipped.
If an order cannot be cancelled because the order has shipped, then it will be considered a return at this point. All return shipping charges will be at the customer’s expense and a restocking fee of 20%.
In rare cases, SRK GUNS may have to cancel an order or part of an order. If this happens, we will provide a refund for the amount of the order or part of the order that was cancelled.